HUMAN RESOURCES DEVELOPMENT: AN APPROACH BASED ON THE PRINCIPLES OF QUALITY MANAGEMENT SYSTEM AND PROFESSIONAL STANDARDS REQUIREMENTS

Author(s): Krainova Olga Sergeevna, Sataeva Diana Mikhailovna

Rubric: Management

DOI: 10.21777/2587-554X-2018-3-77-85

Release: 2018-3 (26)

Pages: 77-85

Keywords: knowledge, skills, professional standard, personnel, process, certification, quality management system, functional responsibilities

Annotation: The article highlights in a new way the ways of solving the problems of staffing quality management system-the leading management system in the world, focused on improving the quality of products and services and, as a result, customer satisfaction. A special role in this system, based on interrelated processes, is assigned to staffing as the main resource of any company, since the constant improvement of technological processes and the rapid development of new technologies, as well as changing requirements for the competencies of employees require the development and systematization of requirements for the content and quality of work. That is why human resources activities must meet the modern conditions of development, meet the principles of quality management system, serve as the basis for the effective operation of the organization. The stages of the process of personnel management in the service sector - a set of interrelated and interacting activities that transform inputs into outputs aimed at the formation of human capital, as the most important factor of customer focus of the organization. The description of the implementation actions in the following stages: identification strategy of the organization in the market, the formulation of organizational vision, the identification of the processes of the quality management system, mapping of processes, refinement of organizational structure, job descriptions of employees, the definition of the job profile. The article discusses the approaches to assessment of personnel subject to the provisions of professional standards, the use of which is justified by the necessity of systematization of the requirements to the employment functions and actions of personnel; delineation of work and responsibilities between the qualification levels of employees; creating a basis for improving the system of training, assessment and certification of qualifications of personnel.

Bibliography: Krainova OL.SE., Sataeva DI.MI. HUMAN RESOURCES DEVELOPMENT: AN APPROACH BASED ON THE PRINCIPLES OF QUALITY MANAGEMENT SYSTEM AND PROFESSIONAL STANDARDS REQUIREMENTS // Economics and Management. – 2018. – № 3 (26). – С. 77-85. doi: 10.21777/2587-554X-2018-3-77-85