DIGITALIZATION OF PUBLIC SERVICES: CASE OF THE PENSION FUND OF THE RUSSIAN FEDERATION

Author(s): Sergeeva N.V.

Rubric: Economy

DOI: 10.21777/2587-554X-2021-2-7-14

Release: 2021-2 (37)

Pages: 7-14

Keywords: public service, electronic public services, digitalization

Annotation: The relevance of the article is due to the ongoing processes of public administration digitalization. The translation of public services and the implementation of accessibility, extraterritoriality and proactivity principles is designed not only to optimize public spending, but, first of all, to qualitatively change the processes of interaction between the state and society. The aim of the study was to analyze the effectiveness of the introduced electronic services and digitalization of providing public services of the Pension Fund of Russia on the basis of empirical data. To achieve the goal of the study, we used the analysis of the fund’s annual reporting data, open data and data from official sources of information. The analysis of the data reflected the explosive growth of the investigated indicators of the fund’s performance. According to the author, further digitalization of public services provided by the fund will be aimed at implementing the principle of proactivity in providing the most popular and relevant services.

Bibliography: Sergeeva N.V. DIGITALIZATION OF PUBLIC SERVICES: CASE OF THE PENSION FUND OF THE RUSSIAN FEDERATION // Economics and Management. – 2021. – № 2 (37). – С. 7-14. doi: 10.21777/2587-554X-2021-2-7-14